How to Address Parental Complaints

How to Address Parental Complaints | Two parents speak with their child.

By Jessica Vician

One may not think of customer service as part of a school’s role, but when it comes to creating and maintaining a partnership between the school and parents, customer service plays a critical role.

Think about parental complaints. Parents might submit a complaint to the principal about a teacher’s disciplinary methods, or to a teacher about how much homework the child receives. Do you have a formal process to address parental complaints? If so, does every member of your staff know that process and follow it?

Use basic customer service principals in addressing parent complaints: thank the parent for bringing the complaint to your attention, acknowledge the complaint and make sure you understand exactly what it is, offer solutions to address it.  Continue reading

How to Start the School Year Successfully with Teachers and Parents

How to Start the School Year Successfully with Teachers and Parents | A teacher and parent meet and shake hands while the student looks on.
By Jessica Vician

The beginning of the school year is a time when everyone is motivated to do his or her best. Teachers are rested and eager to learn about their new students, the students are excited to see old friends and use new supplies, and parents are happy that their kids are back in school.

Take advantage of the renewed energy and motivation by starting a parent engagement initiative at your school this August and September. If you invest in the right program, you can sustainably build it by allowing parent leaders to drive your parent engagement efforts. Continue reading

The Security of Routines in the Classroom

The Security of Classroom Routines | A row of children sitting in desks raise their hands.

By Sandra Braceful-Quarles

Your alarm clock goes off and you hit the snooze button. At least that’s what you meant to do. 30 minutes later, you’re off to a late start. There’s no time to pick up coffee or eat breakfast. You at least want to make it to work on time. There you can attempt to readjust and resume the remaining part of your schedule.

At the end of the day, you can reboot and get back to your regular routine, which you welcome because it helps you navigate and creates a sense of security that you need to survive the day.

Now imagine students in your class who may or may not have a regular routine to follow outside of school. The importance and impact of a regular routine in the classroom are now magnified exponentially since your students are likely too young to have the skills to make the adjustments that you did on their own.

The National Education Association (NEA) knows that well-taught routines provide smooth, uninterrupted class operation, which saves large amounts of time and puts the focus back on learning. If you think about it, you’re bestowing much more than a procedure for your students to follow. You’re teaching them navigation skills, developing a sense of security and trust, and extending the routines they have at home.

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