By Jessica Vician
One may not think of customer service as part of a school’s role, but when it comes to creating and maintaining a partnership between the school and parents, customer service plays a critical role.
Think about parental complaints. Parents might submit a complaint to the principal about a teacher’s disciplinary methods, or to a teacher about how much homework the child receives. Do you have a formal process to address parental complaints? If so, does every member of your staff know that process and follow it?
Use basic customer service principals in addressing parent complaints: thank the parent for bringing the complaint to your attention, acknowledge the complaint and make sure you understand exactly what it is, offer solutions to address it. Continue reading
It starts with YOU. 
